Refund policy

Returns and refunds

I hope you’re delighted with your Littler Quilts order. If you have any concerns, please email info@littlerquilts.co.uk and I’ll be happy to help.

Ready-made items

You have 14 days from the day you receive your order to tell me that you wish to return a ready-made item. After notifying me, you then have a further 14 days to return it.

To request a return, email info@littlerquilts.co.uk before sending the item back. I will provide the return instructions and address.

Returned items must be unused, in their original condition and packaged carefully. You may handle an item only as you would in a shop to decide whether it is suitable. A deduction may be made if its value has been reduced through unnecessary handling.

Custom-made and personalised items

Because custom-made and personalised quilts are created especially for you, they cannot normally be cancelled or returned if you change your mind.

This does not affect your rights if an item is faulty, damaged or not as described.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If it is faulty, damaged, not as described or you receive the wrong item, email info@littlerquilts.co.uk as soon as possible, including photographs where helpful.

I will work with you to put things right. Your statutory rights are not affected.

Return postage

Customers are responsible for return postage when returning a ready-made item because they have changed their mind. I recommend using a tracked service, as returned items remain your responsibility until they arrive.

If an item is faulty, damaged, not as described or sent incorrectly, Littler Quilts will cover reasonable return postage costs.

Refunds

Once your return has been received and checked, I will let you know that it has arrived. Approved refunds will be made to your original payment method.

For a full eligible cancellation, the refund will include the item price and the cost of the least expensive standard delivery option originally offered. Any extra amount paid for express or upgraded delivery is not refundable.

Refunds will be processed within 14 days of receiving the returned item, or within 14 days of receiving evidence that it has been sent back, whichever is earlier. Your bank or card provider may take additional time to show the refund in your account.